how to complain

“The best way to complain is to make things.”

– James Murphy

Last year I spent 6 months of ongoing meetings with a software firm trying to figure out if their product was a good fit and whether they would be a good partner for the future.

Finally, I just gave up. I didn’t have time for their empty promises any longer. Then, my team rolled up our sleeves and built our replacement for what we were trying to outsource. It’s nowhere near as sexy as the venture-backed startup’s web app, but it gets the job done and it’s built exactly to our specifications.

That feeling of telling our client, Here, I made this can’t be beat. And we’ve since used that prototype to sell our new service to 3 more clients. That’s a hell of a lot more fun than complaining.